Accra Mobile Resources

Accra Mobile is an electronic timecard app that will make tracking and documenting caregiving time easier and more accurate.

Accra created the Accra Mobile timecard system in response to the many clients and caregivers who have requested electronic timecards.

Clients, RPs, and caregivers will find many benefits of electronic timesheets:

• No need to email, fax or mail timesheets.
• Customizable for different staffing types.
• Required fields will reduce errors.
• Increased efficiency will help us create systems that should allow us to pay caregivers quicker in the future.
• One-stop shop for Accra timecards that provides easy recordkeeping!

Additionally, the federal government now requires, for most services, homecare providers to electronically document services that people are receiving billed to the state, and the Accra Mobile app meets that requirement. For more information, please visit this page.

Accra will transition all clients and caregivers to the mobile app for timesheets in phases over the next year.

Shifts must be approved by both the caregiver and Responsible Party by 12:00 PM (noon) on the Tuesday after the end of the pay period. If timecards are approved after 12:00 PM (noon) on Tuesday, payment may be delayed. Caregivers must complete and submit shifts before the Responsible Party can approve the shifts.

No, the Accra Mobile system will capture location data when caregivers log in and out of their shift on the mobile application. The system does not track caregivers or clients. We will only capture GPS information when required to do so by law.

Yes. Managing/Responsible Parties and caregivers will use personal mobile devices to log in and approve shifts using the Accra Mobile app. Accra will offer training and technical support over the coming weeks and months as the app is rolled out to RPs and caregivers.

Additionally, RPs may use the web portal (Accra Access) to approve time. If they have the mobile app, they can do an approval for a real-time clock in/clock out shift (but not manual) shifts.

Accra will provide technical advice and alternate options as we roll out electronic timecards.

DHS requests that a live-in caregiver enter their time daily, but times can be entered manually. They do not need to clock-in/clock-out by using the clock-in/clock-out feature.

(a). Log out of the Accra Mobile application and log back in. Oftentimes this will fix any internal error messages you receive while using the app.

(b). Restart your device by powering down your device and turn the device back on. Reattempt to log back into the app.

(c). For users experiencing issues while using the Accra Access Portal, follow these steps to clear your browser history and cache on your device.

Google Chrome: How To Clear Cache in Google Chrome

Microsoft Edge: How to Clear Cache in Microsoft Edge

(d.) If you are using an android device and are experiencing issues, you can clear the app data by following these instructions: How to Clear App Data in Android

(e). If all else fails, uninstall the application on your device and reinstall the app using the initial invitation link to find and install the application in the app store.

Accra Mobile shifts are processed after both the caregiver AND the RP approve them in the app. If there are partial shift approvals (some shifts for the pay period are approved and others are not), you will receive an automatic email noting the shifts/# of hours that have been processed. If the total shifts/# of hours do not match what was noted in the email, please log in and approve any unapproved shifts.

A live-in caregiver is a caregiver who resides in the same residence as the person receiving services, either permanently or for an extended time period. They live, work and sleep in the same home as the person to whom they provide services.